Collection: FAQs

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.

If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!

Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.

We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’tmiss out the next time.

Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

Please contact us with your order number and promo code ASAP and we'lldo our best to take care of it!

Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.